At phtqya, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a phtqya player. We are committed to handling your information with transparency, care, and full respect for your rights under applicable Philippine law.
phtqya uses industry-standard SSL encryption and secure server infrastructure to protect all personal data you share with us. Your information is never stored in plain text and is accessible only to authorised personnel.
phtqya does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, comply with legal obligations, and improve your experience as a phtqya player.
As a phtqya player, you have the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations. Contact our support team to exercise your data rights.
Every piece of data phtqya collects is processed on a lawful basis – either to fulfil our contract with you, to comply with a legal obligation, or based on your explicit consent. We do not process data beyond what is necessary.
phtqya may share your data with regulatory bodies, payment processors, and identity verification providers strictly as required by Philippine law and our operating obligations. All third-party partners are bound by confidentiality agreements.
phtqya uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
Important: This Privacy Policy forms part of the phtqya Terms & Conditions. By registering a phtqya account or using our platform, you acknowledge that you have read and understood this policy and consent to the processing of your personal data as described herein.
phtqya ("we," "us," "our," or "the Company") operates the online gaming platform accessible at phtqya.com. phtqya is the data controller responsible for the personal information collected through this platform. We are committed to protecting the privacy and security of all players who use our services.
This Privacy Policy applies to all personal data collected through the phtqya website, mobile platform, customer support channels, and any other touchpoints through which you interact with phtqya. It does not apply to third-party websites or services that may be referenced on our platform.
phtqya collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID number (e.g., Philippine passport, driver's license, SSS/UMID) |
| Contact Data | Email address, mobile number, residential address (including city, province, and postal code) |
| Financial Data | GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), card details (Visa/Mastercard), transaction history |
| Account Data | Username, encrypted password, account preferences, bonus history, game history, betting records |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance (e.g., self-exclusion records).
phtqya collects your personal data through the following means:
phtqya uses your personal data for the following purposes:
Marketing Communications: phtqya will only send you promotional emails or SMS messages if you have explicitly opted in to receive them during registration or through your account settings. You may opt out of marketing communications at any time by updating your preferences or contacting our support team.
phtqya processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):
phtqya does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:
All third parties with whom phtqya shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable law.
phtqya's primary operations are based in the Philippines. In some cases, your personal data may be transferred to and processed in countries outside the Philippines – for example, where our technology service providers or game suppliers operate internationally.
Where such transfers occur, phtqya ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. By using the phtqya platform, you consent to such transfers where they are necessary to provide our services.
phtqya retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:
When your data is no longer required for the purposes for which it was collected and no legal retention obligation applies, phtqya will securely delete or anonymise it.
phtqya uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the phtqya platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by phtqya:
To exercise any of your data rights, please contact the phtqya support team. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request to protect the security of your account.
The phtqya platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. phtqya does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the phtqya platform, please contact our support team immediately.
Providing false information about your age during registration is a serious breach of the phtqya Terms & Conditions and may constitute a violation of Philippine law. phtqya reserves the right to request age verification documentation at any time.
phtqya implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While phtqya takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phtqya login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
The phtqya platform may contain references to third-party services, such as payment providers. phtqya is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the phtqya platform.
phtqya reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification and update the "Last Updated" date at the top of this page.
Your continued use of the phtqya platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way phtqya handles your personal data, please contact our Data Privacy Officer through our 24/7 customer support team.
You may reach us by email at: [email protected] (plain text – not a clickable link). Please include your registered username and a clear description of your privacy-related query so we can assist you promptly.
phtqya aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days. For urgent data security concerns, please use the live chat feature on the platform for the fastest response.
Your privacy and security are our top priorities. Join thousands of Filipino players who trust phtqya for a safe, fair, and exciting online gaming experience – from slots and live casino to sports betting and bingo.
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