Frequently Asked Questions

phtqya requires Know Your Customer (KYC) verification before you can make your first withdrawal. You will need to submit a valid government-issued photo ID – accepted documents include a Philippine passport, SSS ID, UMID, driver's licence, PhilSys National ID, or PRC ID. You may also be asked to provide proof of address (such as a recent utility bill or bank statement) and a selfie holding your ID. KYC verification is typically completed within 24 hours on business days.

No. phtqya strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the Forgot Password feature on the login page or contact our support team for assistance.

Go to the phtqya login page and click Forgot Password. Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team via live chat and we will verify your identity and assist you with account recovery.

phtqya supports a wide range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard. All transactions are processed in Philippine Peso (₱). We are continuously working to add more local payment options to make banking as convenient as possible for players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines.

The minimum deposit at phtqya is ₱100 for most payment methods, making it accessible for all types of players. Some payment channels may have slightly different minimums depending on the provider's own limits. There is no maximum deposit limit set by phtqya, though your chosen payment provider may impose their own transaction caps. Always check your GCash or bank app for any applicable limits on your end.

Most deposits via GCash and PayMaya are credited to your phtqya account instantly. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and a few hours depending on the bank's processing times. If your deposit has not appeared after two hours, please contact our support team with your transaction reference number and we will investigate promptly.

To withdraw from phtqya, log in to your account and navigate to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount you wish to cash out, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal – unverified accounts cannot process cashouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

phtqya processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take an additional 1–3 business days depending on the receiving bank. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount at phtqya is ₱200. Maximum withdrawal limits vary by payment method and account verification level. Fully verified accounts enjoy higher withdrawal limits. If you need to withdraw a large amount, please contact our support team in advance so we can ensure smooth processing. phtqya does not charge any fees on withdrawals, though your bank or e-wallet provider may apply their own charges.

phtqya offers a range of bonuses and promotions for both new and existing Filipino players. These include welcome deposit bonuses, free spins on selected slot games, reload bonuses, cashback offers, and special seasonal promotions tied to Filipino holidays and events. All active promotions are listed on the phtqya Promotions page. Bonus availability and terms may change, so always check the current offers when you log in.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering – slots typically contribute 100%, while live casino games may contribute less. Always read the specific bonus terms on phtqya before claiming any offer.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. If you attempt to withdraw before completing the wagering, the bonus and associated winnings will be forfeited. Your real-money balance (funds you deposited yourself, not bonus funds) can generally be withdrawn at any time, subject to standard withdrawal processing. If you have questions about your current bonus status, contact phtqya support via live chat.

phtqya offers a comprehensive library of games designed for Filipino players. Our catalogue includes online slots from top providers, live casino games (baccarat, roulette, blackjack, and Sic Bo with real dealers), bingo, sports betting covering PBA, NBA, UFC, and international football, sabong, and specialty games. The Vivo Live and Golden Land sections offer unique live gaming experiences exclusive to phtqya. New games are added regularly, so there is always something fresh to try.

Yes! phtqya is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser – no app download required. Simply visit phtqya.com on your phone's browser and log in to access the full game library. The mobile interface is designed for smooth, fast gameplay even on standard Philippine mobile data connections. For the best experience, we recommend using a stable WiFi or LTE connection.

Yes. All games on phtqya use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or roll. Our live casino games are streamed in real time with professional dealers, providing full transparency. phtqya is committed to operating a fair gaming environment for all Filipino players, and our games are sourced from reputable, internationally recognised software providers.

phtqya provides a full suite of responsible gaming tools accessible from your account settings. These include deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods, and self-exclusion. All limit reductions take effect immediately. Increases to limits require a mandatory waiting period. For a full overview of all available tools, visit our Responsible Gaming page.

To activate self-exclusion, log in to your phtqya account, go to Account Settings, and select the Responsible Gaming tab. Choose Self-Exclusion and select your preferred exclusion period – options range from six months to permanent closure. Once activated, your account will be immediately suspended and you will be removed from all marketing communications. The exclusion period cannot be shortened once set. If you need immediate assistance, contact our support team via live chat and we will action the exclusion on your behalf right away.

The minimum age to register and play at phtqya is 21 years old, in accordance with Philippine gaming regulations. We enforce strict age verification during the registration and KYC process. Any account found to belong to a player under 21 will be immediately closed and all funds returned. If you suspect a minor is attempting to use phtqya, please contact our support team immediately. We take underage gambling prevention very seriously.